Shipping Policy

Last updated: 14 August 2026

1. Delivery area

WowPlay currently plans to ship across India. Serviceability depends on the delivery PIN code and courier availability.

2. Processing and personalization

Personalized orders require confirmation of the selected sounds and any custom recordings/scripts. Dispatch begins after the personalization details are confirmed and the product is ready.

3. Delivery timeline

The website currently communicates an estimated delivery window of approximately 2–4 business days after personalization confirmation for serviceable locations. Actual transit time may vary by destination, courier capacity, weather, holidays and other operational conditions.

4. Shipping charges

Any applicable shipping charge will be displayed before the customer places the order. If free shipping is offered for a particular promotion, the offer terms will be shown on the relevant product or checkout page.

5. Tracking

When tracking information is available, it will be associated with the order. Customers can use the Track Order page or their account to view updates.

6. Delivery issues

If a parcel is delayed, damaged or marked delivered but not received, contact us with your order ID and phone number so we can coordinate with the delivery partner.

7. Incorrect address

Please check your address, PIN code and phone number carefully before payment. If you notice an error immediately after ordering, contact us as soon as possible; changes may not be possible after dispatch.

8. Contact

For shipping support: prince@engineai.in · +91 73678 76503.