Refund & Cancellation Policy

Last updated: 14 August 2026

1. Cancellation before personalization begins

You may request cancellation as soon as possible after placing an order. If personalization work has not started, we will make reasonable efforts to cancel the order and issue an eligible refund to the original payment method.

2. Personalized orders

Once a personalized order has entered customization or production, cancellation may no longer be possible because the product is being prepared specifically for you. If an exception is approved, any amount already incurred for irreversible customization may be deducted where permitted by applicable law.

3. Damaged, defective or incorrect product

If your product arrives damaged, defective or materially different from what you ordered, contact us promptly with your order number and clear photographs/video of the issue. We may arrange a replacement, repair or refund depending on the situation.

4. Returns

For non-defective personalized products, returns may be restricted because the product has been customized for the customer. Any eligible return must be unused and in its original condition and packaging, subject to applicable consumer law and our confirmation.

5. Refund method and timeline

Approved online-payment refunds are initiated to the original payment method. The time taken for the amount to appear in your account can depend on the payment gateway and issuing bank. We will communicate the refund initiation status when applicable.

6. Cash on Delivery

For eligible COD cancellations or refunds, we may request bank/UPI details necessary to process the refund. We will never ask for your UPI PIN or card credentials.

7. How to request help

Email prince@engineai.in or call +91 73678 76503 with your order ID and a short description of the issue. You can also use our Contact page.